Terms & Conditions

WHEN BUYING ONLINE PLEASE DON’T HESITATE TO ASK ANY QUESTIONS, WE ARE MORE THAN HAPPY TO HELP
Email info@lostandledastray.co.nz or call 02108400570

We try our best to provide the most accurate descriptions, images and colour representation for all of our garments should you require a colour swatch or have further questions about the details of a particular garment, just ask.

 

EASY 7 DAY RETURNS COVERED UNDER THE CONSUMER GUARANTEES ACT

We will give a full refund or exchange on full price purchases, if contacted within 7 days of Items purchased on sale are final and cannot be returned or exchanged.

If you would like to exchange a purchase please contact us at info@lostandledastray.co.nz within 7 days of receiving your purchase. Costs incurred for the return shipping of the purchase is the responsibility of the customer unless the garment is faulty or incorrect.

All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement will be dispatched at the cost of LaLA.

In the event of a refund, we will contact you to discuss how this will be transferred. If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price. 

 

STOCK AVAILABILITY

We try our best to keep stock levels up to date. Should the size that you ordered be out of stock we will refund you immediately and do our best to find you a replacement.

Should you wish to place a special order of a sold out item or from a previous season please contact us directly to enquire about this email us at info@lostandledastray.co.nz

 

CURRENCY

All prices are shown in NZ dollars, and include GST.

 

PAYMENT

Payment can be made by Visa, Mastercard, American Express - our payments are processed through Paypal - Lost and Led Astray.com takes every precaution to make the site as safe as possible. We do not hold any payment details on record.

 

CANCELLATION

Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.

 

PRIVACY

All personal information collected through this site is collected for the use of LaLA only. We will not distribute your information to any third parties that are not directly involved with the processing of your order such as the courier.

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