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We want you to love your purchase! If something isn't quite right, here's how our returns work:
10 days - from delivery to return for exchange, store credit, or full refund
Items must be unworn, unwashed, and in original condition with all tags attached
Please be careful when trying on to avoid transferring makeup, perfume, or deodorant
10 days to return for exchange or store credit only
Flash Sale (already reduced items): All sales final
Outlet items (All items with 40% off or more off ): All sales final
Sample sales: All sales final
Pre-orders & custom orders: All sales final
If your return means your original order wouldn't have qualified for free shipping, we'll deduct shipping costs from your refund:
Domestic: $10
Australia: $35
Something wrong with your order? Email us at info@lostandledastray.co.nz and we'll make it right!
Send items to:Lost and Led Astray
482 Karangahape Rd
CBD Auckland 1010
Please use tracked shipping (we're not responsible for items lost in transit). Refunds/credits are processed once we receive your return.
Questions? We're here to help at info@lostandledastray.co.nz
Our payments are processed through Shopify, an internationally trusted e-commerce platform. LostandLedAstray.co.nz takes every precaution to make the site as safe as possible. We do not hold any payment details on record.
All personal information collected through this site is collected for the use of LaLA only. We will not distribute your information to any third parties that are not directly involved with the processing of your order such as the courier.