Terms & Conditions

WHEN BUYING ONLINE, PLEASE DON’T HESITATE TO ASK ANY QUESTIONS; WE ARE MORE THAN HAPPY TO HELP
Email info@lostandledastray.co.nz or call the Shop/Studio at 02108400570

We try our best to provide the most accurate descriptions, images, and colour representations of all of our garments. Should you require a colour swatch or have further questions about the details of a particular garment, just ask.

• Full-priced items/Non-Sale items - We will be pleased to offer an exchange, credit or refund.  You have 14 days to return your purchase. Garments need to be returned to us in their original condition, unworn and unwashed, with all labels attached and intact. Please take care when trying on garments to avoid the transfer of perfume, deodorant or makeup, which may void the right of return. 

• Free shipping returns - Shipping will be deducted on returns - If the return means the original purchase would not have qualified for the Free Shipping Terms, then the normal shipping costs will be deducted from your refund. If items are returned using a 'Free Shipping' promo (automatic spend discount or promo code), the cost of Shipping ($10.00 for domestic, $35 Australia, Rest of World $55) will be deducted from your refund amount.

• Sale Items - 
  You may return a sale item for an exchange or store credit within 10 Days of receiving the purchase.

• Flash Sales - Full Price Items. Items will be eligible for exchanges or credits but will not be eligible for a refund. 
• Flash Sales  - Already reduced items. This sale is final. No refund/exchange/credit

• Outlet styles  (final clearance) - 
  ( 40% off or more ) Outlet purchases are not eligible for return, refund or credit. 
  The purchase is final.

• Sample Sale -From time to time we do a sample sale.  Sample Sale Purchases are not eligible for return, refund or credit. The purchase is final.

• Pre-orders, Made to Order and Special Orders are not eligible for RETURN or REFUND.

• Faulty ItemsPlease email the store at info@lostandledastray.co.nz as soon as you can so that we can endeavour to find a solution.   

 

Return Address

Lost and Led Astray
482 Karangahape Rd 
CBD
Auckland 1010

When returning an item I recommend sending it with tracking, Lost and Led Astray is not liable for the loss of items being returned.  The refund will be put through once the item is received. 

Return Address

Lost and Led Astray
482 karangahape rd 
Newton
Auckland 1010

When returning an item I recommend send it with tracking, as that way its covered with insurance as Lost and Led Astray is not liable for the loss of items being returned. 

In the event of a refund, we will contact you to discuss how this will be transferred. If an item is faulty or incorrect, it can be exchanged or returned for a refund of the purchase price. 

Faulty Items

I am truly sorry if a fault is found. Please contact me @ info@lostandledastray.co.nz as soon as you can so that we can endeavor to find a solution.   

PAYMENT

Payment can be made by Visa, Mastercard, American Express - our payments are processed through Paypal - Lost and Led Astray.com takes every precaution to make the site as safe as possible. We do not hold any payment details on record. We also now have After Pay, ZIp And Paypal.

CANCELLATION

Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.

PRIVACY

All personal information collected through this site is collected for the use of LaLA only. We will not distribute your information to any third parties that are not directly involved with the processing of your order such as the courier.