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WHEN BUYING ONLINE PLEASE DON’T HESITATE TO ASK ANY QUESTIONS, WE ARE MORE THAN HAPPY TO HELP
Email info@lostandledastray.co.nz or call Sarah-Jane at 02108400570
We try our best to provide the most accurate descriptions, images and colour representation for all of our garments should you require a colour swatch or have further questions about the details of a particular garment, just ask.
I want to make this easy for you, i have no problem at all exchanging or refunding any item including sale items with 10days of the purchase date, items must be in original condition with tags attached.
Lost and Led Astray
482 karangahape rd
Newton
Auckland 1010
When returning an item I recommend send it with tracking, as that way its covered with insurance as Lost and Led Astray is not liable for the loss of items being returned.
In the event of a refund, we will contact you to discuss how this will be transferred. If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price.
I am truly sorry if a fault is found. Please contact me @ info@lostandledastray.co.nz as soon as you can so that we can endeavor to find a solution.
All prices are shown in NZ dollars, and include GST.
Payment can be made by Visa, Mastercard, American Express - our payments are processed through Paypal - Lost and Led Astray.com takes every precaution to make the site as safe as possible. We do not hold any payment details on record. we also now have Laybuy.
CANCELLATION
Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.
PRIVACY
All personal information collected through this site is collected for the use of LaLA only. We will not distribute your information to any third parties that are not directly involved with the processing of your order such as the courier.