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Shipping / Delivery

 

FREE SHIPPING - WHEN YOU SPEND OVER $400 FOR AOTEAROA AND
$500 FOR AUSTRALIA


  • Aotearoa shipping cost $10 when spending under $400. 
    Approx 2-4 working day delivery 
  • Australia shipping cost $35 when spending under $500 
    Sent via DHL with 5 working day delivery 
Australia delivery - Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.



  • Cost for shipping Rest of the World $55  Approx 7 working days  - Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
Shipping will not be refunded on returns
Shipping will be deducted on any refunds for returns 

If the return means the original purchase would not have qualified for the Free Shipping Terms, then the normal shipping costs will be deducted from your refund.

When buying online please don’t hesitate to ask any questions, we are more than happy to help. Email info@lostandledastray.co.nz or call 02108400570
We try our best to provide the most accurate descriptions, images and colour representation for all of our garments should you require a colour swatch or have further questions about the details of a particular garment, just ask.
 
  • Orders placed with Lost and Led Astray will be processed within standard working hours Monday to Friday New Zealand time. Any orders received outside of these times will be processed on the next working day. Processing of your order may take up to 48 hours on working days. Shipping estimates are additional to this processing time. We will email you confirmation and your tracking number once your order has been dispatched. 
  • Please provide a physical address where a delivery can be signed for between 9am and 5pm