Shipping / Delivery
FREE SHIPPING - WHEN YOU SPEND OVER $400 FOR AOTEAROA AND
$500 FOR AUSTRALIA
$500 FOR AUSTRALIA
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Aotearoa shipping costs $10NZD when spending under $400 NZD
New Zealand Post shipping - Target next working day from dispatch
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Australia shipping costs $35 AUD when spending under $500 AUD
DHL Express shipping - Target 2 working days from dispatch
Australia delivery - Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase, should local taxes or duties be applied.
- Cost for shipping Rest of the World: $65 NZD. Approximate delivery time: 7 working days. Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase, should local taxes or duties be applied.
Shipping will be deducted on any refunds for returns
If the return means the original purchase would not have qualified for the Free Shipping Terms, then the normal shipping costs will be deducted from your refund.
When buying online, please don’t hesitate to ask any questions; we are more than happy to help. Email info@lostandledastray.co.nz or call +64 2108400570
We do our best to provide the most accurate descriptions, images, and colour representations for all of our garments. Should you require a colour swatch or have further questions about the details of a particular garment, just ask.
- We dispatch orders Monday-Friday. For same-day dispatch, order before 11 am NZT. Orders placed on Friday afternoon, Saturday & Sunday are sent on Monday morning.
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Please provide a physical address where a delivery can be signed for between 9 am and 5 pm.
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A signature is required on delivery for all orders. If you request removal of this requirement, responsibility for the safe receipt of your parcel passes to you, and we are unable to accept liability for items marked as delivered but not received.