*Please note return policy update

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Shipping / Delivery

FREE SHIPPING

WHEN YOU SPEND OVER $400 FOR AOTEAROA AND $500 FOR AUSTRALIA

NZ delivery - 2-4 working day delivery (includes tracking and insurance) 

Australia delivery - DHL express shipping 1-2 hours weeks (includes tracking and insurance)

Cost for shipping when spending under $400 AOTEAROA
NZ delivery $10

Cost for shipping when spending under $500 AUSTRALIA
Australia deliver cost $35
Rest of the World $55
Rest of the world -  2-4 weeks  (includes tracking and insurance)

Shipping will not be refunded on returns - Shipping will be deducted on returns - 
If the return means the original purchase would not have qualified for the Free Shipping Terms, then the normal shipping costs will be deducted from your refund.

Delivery times are an approximate guide only. Please contact us if you would like your item to be place on priority shipping, at your cost.

When buying online please don’t hesitate to ask any questions, we are more than happy to help. Email info@lostandledastray.co.nz or call 02108400570

We try our best to provide the most accurate descriptions, images and colour representation for all of our garments should you require a colour swatch or have further questions about the details of a particular garment, just ask.

Orders placed with Lost and Led Astray will be processed within standard working hours Monday to Friday New Zealand time. Any orders received outside of these times will be processed on the next working day. Processing of your order may take up to 48 working hours. Shipping estimates are additional to this processing time. We will email you confirmation and your tracking number once your order has been dispatched. 

Please provide a physical address where a delivery can be signed for between 9am and 5pm Delivery cannot be made to a PO Box. Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.