Returns Policy

We want you to love your purchase. If something isn't right, here's how returns work.

Changed your mind, or wrong size or fit?
You have 10 days from delivery to return items for:

• Full-price items: refund to your original payment method, exchange, or store credit.
• Sale items: exchange or store credit only.

Items must be unworn, unwashed and unaltered, in original condition with all tags attached. Please take care when trying on to avoid makeup, perfume or deodorant transfer.

Final sale items
Unless faulty (see below), we can't accept change-of-mind returns on Flash Sale items, Outlet items (40%+ off), Sample Sale items, Archive Sale items, Pre-orders or Custom orders.

Shipping costs (change-of-mind returns)

• You are responsible for return shipping. Please use tracked shipping, as we can't be responsible for items lost in transit.
• If the return means your original order would no longer have qualified for free shipping, we'll deduct the shipping fee from your refund or credit ($10 NZD domestic / $35 AUD Australia).

Faulty, damaged or incorrect items
Your rights under the Consumer Guarantees Act apply to all items, including sale and final sale items. If an item is faulty, damaged, not as described, or not what you ordered, email info@lostandledastray.co.nz with your order number and photos. The 10-day window, condition requirements and shipping deductions don't apply to faulty items. We'll arrange a repair, replacement or refund as the Act requires, and we'll cover reasonable return shipping costs.

How to return
Send items to: Lost and Led Astray – Online Returns, 482 Karangahape Rd, CBD Auckland 1010, New Zealand. Include your completed returns form.

Processing
We check and process returns within 5 business days of receiving them, and refunds go back to your original payment method.

Questions? info@lostandledastray.co.nz