Returns

    Returns Policy

    We want you to love your purchase! If something isn't quite right, here's how our returns work:

    Full-Price Items

    10 days -  from delivery  to return for exchange, store credit, or full refund

    • Items must be unworn, unwashed, and in original condition with all tags attached

    • Please be careful when trying on to avoid transferring makeup, perfume, or deodorant

    Sale Items 

    • Please check Special Categories
    • 10 days to return for exchange or store credit only

    Special Categories

    • Archive Sale - All sales are final 

    • Flash Sale (already reduced items): All sales final

    • Outlet items (all items with 40% or more off): All sales final

    • Sample sales: All sales final

    • Pre-orders & custom orders: All sales final

    Shipping Costs

    If your return means your original order wouldn't have qualified for free shipping, we'll deduct shipping costs from your refund:

    • Domestic: $10

    • Australia: $35

    Faulty Items

    Something wrong with your order? Email us at info@lostandledastray.co.nz, and we will make it right!

    How to Return

    Shipping costs back to Lost and Led Astray are the customer's responsibility.

    Send items to: 

    Lost and Led Astray
     482 Karangahape Rd
     CBD Auckland 1010

    Please use tracked shipping (we're not responsible for items lost in transit).

    Refunds/credits are processed once we receive your return.

    Questions? We're here to help at info@lostandledastray.co.nz