NZ delivery - Free 1-3 working day delivery (includes tracking and insurance)
Australia delivery - Free 2-4 working days (includes tracking and insurance)
Rest of the world - Free 3-7 days (includes tracking and insurance)
Delivery times are an approximate guide only. Please contact us if you would like your item to be place on priority shipping, at your cost.
When buying online please don’t hesitate to ask any questions, we are more than happy to help. Email info@lostandledastray.co.nz or call 02108400570
We try our best to provide the most accurate descriptions, images and colour representation for all of our garments should you require a colour swatch or have further questions about the details of a particular garment, just ask.
Orders placed with Lost and Led Astray will be processed within standard working hours Monday to Friday New Zealand time. Any orders received outside of these times will be processed on the next working day. Processing of your order may take up to 48 working hours. Shipping estimates are additional to this processing time. We will email you confirmation and your tracking number once your order has been dispatched.
Please provide a physical address where a delivery can be signed for between 9am and 5pm Delivery cannot be made to a PO Box. Please note that any local taxes and duties are the responsibility of the purchaser. Lost and led Astray takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
Hassel Free Returns and Refunds
I want to make this easy for you, I have no problem at all exchanging or refunding any item including sale items if contact is made with in 10 days of the purchase date, items must be in original condition with tags attached.
Return Address
Lost and Led Astray
482 karangahape rd
Newton
Auckland 1010
When returning an item I recommend send it with tracking, Lost and Led Astray is not liable for the loss of items being returned. The refund will be put through once the item is received.
Faulty Items
I am truly sorry if a fault is found. Please contact me @ info@lostandledastray.co.nz as soon as you can so that I can endeavor to find a solution.
